Choose your path

Choose where to start.

Create a Brand Context Protocol from your existing material, or return to a brand you already manage. You review the result before anything is published.

How to check if you can add custom connectors

In Claude, open Customize → Connectors → Add. Look for “Add custom connector.”

In ChatGPT, open its app or connector settings. Look for an option to create an MCP app or add a custom connector. Your plan or workspace admin may hide it.

If that option is missing, choose the guided Encoder. You can connect your tools later.

Your AI

Use ChatGPT or Claude.

Connect Encoded once, then create or revise your brand in your AI conversation. Your account must allow custom connectors. We guide you through setup and secure sign-in.

Set up connection Encoder

Use the guided Encoder.

No connector needed. Upload your sources and work through a focused interview on Encoded.

Start guided encode
Support

Let’s get you
unstuck.

Your brand. Your connections.
A clear next step.

Email support

support@encodedbrands.ai

A few quick
answers.

Start here for connections, access, and publishing.

Browse the docs
What is a BCP?

A Brand Context Protocol (BCP) gives AI tools your brand’s voice, facts, boundaries, and visual guidance. You provide the brief and review the result. Read the introduction to BCP.

How do I connect my AI?

Follow the connection guide, sign in, and choose a brand you own or have been invited to. If your AI tool does not show an option to add connections, ask your workspace administrator to enable it.

My connection is not loading. What should I try?

Check the address in the connection guide and make sure the connection is enabled in your chat. For private brand work, check which account you signed in with. If a retry time appears, wait before trying again.

Report a connection problem. Include the error, time, and AI tool. Never send passwords or access tokens.

Why can’t I see or edit a brand?

Open My brands using the email address that received the owner’s invitation. Ask the owner to check your role and whether the invitation has been accepted. Still missing? Get help with brand access.

How are changes approved for publication?

Saving a draft keeps it private. In the connected authoring flow, publication requires the owner to approve the exact revision through email review. Open your brand to review its status. If the approval email is missing, contact support.

What if the brand context or an AI answer is wrong?

Open your brand and check the source files behind the claim. Persistent changes require editing access and the owner’s approval before publication. Review AI output before using it. Report incorrect brand context.

How do I disconnect my AI?

Open Claude’s connector settings or ChatGPT’s settings, select Encoded Brands, and disconnect it. In ChatGPT, look under Apps or Connectors. For another AI tool, use its connection settings.

Your Encoded account and brand files remain after disconnection. To request their deletion, email a deletion request.

What support is included?

Free records include documentation and self-serve tools. Registry Certified includes priority human support. Anyone can report a product error or account-access problem. For a custom Enterprise engagement, contact our team.

Privacy and security

Straight to the right team.

Still stuck?

Tell us what you tried, what happened, and which AI tool or browser you used. Include the time and a screenshot if useful. Leave out passwords, tokens, and confidential brand material.

Email support